Frequently Asked Questions
Everything you need to know about your distraction-free journey.
What makes Wisephone different from a standard smartphone?
Wisephone is a purpose-built device running WiseOS, a minimalist operating system designed to eliminate distractions. It features no social media, no web browser, and no addictive apps, focusing instead on essential tools like calling, texting, and photography.
How long does shipping take for my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days within the United States. You will receive a tracking number via email as soon as your device ships.
What is your return policy?
We offer a 30-day money-back guarantee. If you aren't satisfied with your Wisephone, you can return it in its original condition within 30 days of delivery for a full refund, minus shipping costs.
Does Wisephone work with my current carrier?
Wisephone is unlocked and optimized for major US carriers including T-Mobile, AT&T, and Verizon. We recommend checking our compatibility tool or using a Techless SIM card for the best experience.
Is there a monthly subscription fee?
While the hardware is a one-time purchase, we offer an optional 'WiseOS Subscription' that provides ongoing security updates, cloud storage for photos, and family management tools to enhance your experience.
Can I transfer my contacts to Wisephone?
Yes, you can easily import your contacts via a VCF file or by syncing with your existing Google or iCloud account during the initial setup process.